Contact Us

In response to COVID-19 and the CARES Act, many of you have questions about our products and services. If you need to contact us, our wait times may be longer than usual due to high call volumes. But you can get answers through a variety of self-serve options on our website: digital options leave the phone lines open for urgent needs. We've also developed a handy FAQ about COVID-19 and your retirement plan. It's important to stick to your long term plan in volatile markets. Our top priority is the health and wellbeing of our employees, customers, partners and communities. Thanks for working together with us to get through these times.

Your opinion is important to us. We encourage you to contact us if you have any questions or comments.


Call 1-800-395-1113 to speak to a Participant Service Representative. Please have your contract number and Social Security number handy. Our Participant Service Representatives are available to take your calls Monday to Friday, (excluding holidays) from 8 a.m. to 8 p.m. (ET).

Para asistencia en español llame al 1-800-363-0530. Los representantes están a su servicio de 8 a.m. a 8 p.m. (Hora del Este).

More information on how to obtain secure access to your account.

For more information on other John Hancock products, visit


Did you know?

You can consolidate other retirement accounts into your John Hancock account*. If you want help, call a Consolidation Specialist today.


8:30 a.m. - 7:00 p.m. (ET)

* Available for plans utilizing John Hancock's Consolidation Services; rollovers are subject to the provisions of your company's plan. As other options are available, you are encouraged to review all of your options to determine if combining your retirement accounts is suitable for you.

Changing jobs or retiring?

Our Rollover Education Specialists can help answer questions about your distribution options or introduce you to your plan's financial representative.

Call 1.888.695.4472

8:30 a.m. - 7:00 p.m. (ET)