Your opinion is important to us. We encourage you to contact us if you have any questions or comments.

Call 1-800-395-1113 to speak to a client account representative. Please have your contract number and Social Security number handy. Our client account representatives are available to take your calls Monday to Friday, (excluding holidays) from 8 a.m. to 8 p.m. (ET).

Send your questions and/or comments to My401K@jhancock.com

Make sure to add My401k@jhancock.com to your address book so our response is not treated as junk mail.

More information on how to obtain secure access to your account.

For more information on other John Hancock products, visit johnhancock.com.


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Did you know?

You can consolidate other retirement accounts into your John Hancock account*. If you want help, call a Consolidation Specialist today.
9:00 a.m. - 6:00 p.m. (ET)

* Available for plans utilizing John Hancock's Consolidation Services; rollovers are subject to the provisions of your company's plan.

Changing jobs or retiring?

Our Rollover Education Specialists can help answer questions about your distribution options or introduce you to your plan's financial representative.

Call 1.888.695.4472
8:00 a.m. - 7:30 p.m. (ET)


This information does not constitute legal or tax advice with respect to any taxpayer. It was neither written nor intended for use by any such taxpayer for the purpose of avoiding penalties, and it cannot be so used. If it is used or referred to in promoting, marketing, or recommending any transaction or matter addressed herein, it should be understood as having been written to support such promotion, marketing, or recommendation, and any taxpayer receiving it should seek advice based on the taxpayer's particular circumstances from an independent tax advisor.

All contract information is confidential and you agree to safeguard and protect such information in accordance with the standards required by law and use such information only for authorized plan administration purposes.

Group annuity contracts and recordkeeping agreements are issued by: John Hancock Life Insurance Company (U.S.A.), Boston, MA 02210 (not licensed in New York). The Investment Management Services Division of John Hancock provides investment information relating to the group annuity contract. Plan administrative services may be provided by John Hancock Retirement Plan Services LLC or a plan consultant selected by the Plan.


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