Contact Us

Your opinion is important to us. We encourage you to contact us if you have any questions or comments.


Call 1-800-395-1113 to speak to a Participant Service Representative. Please have your contract number and Social Security number handy. Our Participant Service Representatives are available to take your calls Monday to Friday, (excluding holidays) from 8 a.m. to 8 p.m. (ET).

Para asistencia en español llame al 1-800-363-0530. Los representantes están a su servicio de 8 a.m. a 8 p.m. (Hora del Este).


Send your questions and/or comments to

The security of your account is our primary concern, which is why personal account-specific information cannot be provided via email. Do not include your SSN or other personal information in your e-mail inquiry. If your question is specific to your account (such as distribution status updates, or account balance/contract number), contact us at our toll-free line at 1-800-395-1113 to speak with a Participant Service Representative.

Make sure to add to your address book so our response is not treated as junk mail.

More information on how to obtain secure access to your account.

For more information on other John Hancock products, visit


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Did you know?

You can consolidate other retirement accounts into your John Hancock account*. If you want help, call a Consolidation Specialist today.


8:30 a.m. - 7:00 p.m. (ET)

* Available for plans utilizing John Hancock's Consolidation Services; rollovers are subject to the provisions of your company's plan. As other options are available, you are encouraged to review all of your options to determine if combining your retirement accounts is suitable for you.

Changing jobs or retiring?

Our Rollover Education Specialists can help answer questions about your distribution options or introduce you to your plan's financial representative.

Call 1.888.695.4472

8:30 a.m. - 7:00 p.m. (ET)